Louise Milligan
Louise is a Client Project Manager (CPM), responsible for delivering exceptional customer experience across all HPC client projects. She supports the partnership between clients and our internal team, coordinating all L&D activities and playing an integral part in the client journey.
Programme planning, general logistics and relationship building are at the heart of our internal CPM team. Louise plays a key role within this team and leverages her experience to comprehensively plan for complex client projects.
Experience
Louise has more than 17 years of experience in administration, customer service, events and office management across higher education, government and private sector settings. She has provided comprehensive administration support, diary management, event/logistical co-ordination and has worked closely with clients to understand their requirements in order to deliver a positive customer experience.
Before joining HPC, she held roles co-ordinating large-scale events, streamlined processes, and enhanced client relationships through effective communication and problem solving. Attention to detail, strong client-focused communication, relationship building and ensuring client satisfaction are instrumental in her approach to ensuring the success of learning and development programmes and supporting clients in achieving their goals with a high standard of excellence.
Qualifications
BA Hons Business and Management
HND Business and Marketing
Louise’s role as a CPM involves:
- Client scheduling and coordination
- Effective communication between client teams and HPC facilitators/coaches
- Problem solving and decision making
- Preparation and delivery of materials
- Monitoring and evaluation of programmes
- Reporting and invoicing
Insights
“As a Client Project Manager, I thrive on building strong relationships and ensuring a seamless experience for clients. Collaboration, organisation, and wellbeing are at the heart of my role, allowing me to create a supportive environment where people feel valued. At HPC, I am passionate about being part of a team that delivers impactful solutions and exceeds client expectations.”
We think differently
We push the boundaries for our clients by challenging mindsets and offering new ways of thinking. We’ll expand your thinking and offer a practical, pragmatic and honest approach to the design phase. We do this with one purpose in mind; to achieve measurable and lasting results.
Our Solutions
Enabling leaders to develop an authentic leadership style, which inspires and motivates.
Building individual manager self-confidence and an ability to manage a team.
High-impact programmes that accelerate graduate development and build long-term career paths.
Developing the next generation of leaders as they make the transition to a more senior role.
Shorter programmes designed to meet specific individual and team needs across organisations.
An experienced panel of accredited coaches who support the development of individual performance.
Enabling the true power of senior teams through to achieve collective performance and growth.
As an accredited partner, we integrate this psychometric profiling tool into our solutions.
We partner with learning leaders and their teams to enhance their strategy, skills, and impact.
Ready to discuss how a partnership with HPC can advance your business?