Frontline managers are the managerial glue of a business, responsible for many critical day-to-day operations. They’re often an organization’s largest population of leaders. They’re also usually the least experienced tier of managers in a company.

Too often, organisations and frontline managers themselves underestimate how difficult the transition from technical or functional expert to a leader of people can be and the data proves this.

According to research from DDI, ineffective frontline managers contribute to:

  • Reduced engagement
  • Loss of productivity
  • Higher attrition

Our experience is that the best organisations help individual contributors make this crucial transition by focusing on a small number of key development activities. We work with clients to create development journeys which equip new frontline managers with a range of critical competences including self-management, interpersonal skills and influencing skills.

Our Work

Working with live data and insights in a highly experiential format, we help frontline managers understand the link between their behaviours and the experiences of their people. In conjunction with their own line managers and the wider organisational community, we then help them to develop new high-performance behaviours that have a powerful effect on their colleagues and the organisation as a whole. The impact of our work with clients has been significant and includes:

  • Increase in overall staff engagement from 47% to 78%
  • 100% implementation of Individual Development Plans
  • Reduction in voluntary attrition/resignations
  • Increase in formal Performance Management conversations.


Our people come from strong operational background across a wide variety of business sectors. They use this background to create and deliver insightful, practical and progressive solutions in partnership with our clients.

Expertise Areas

Enabling leaders to develop an authentic leadership style, which inspires and motivates.

Building individual manager self-confidence and an ability to manage a team.

High-impact programmes that accelerate graduate development and build long-term career paths.

Developing the next generation of leaders as they make the transition to a more senior role.

Shorter programmes designed to meet specific individual and team needs across organisations.

An experienced panel of accredited coaches who support the development of individual performance.

Enabling the true power of senior teams through to achieve collective performance and growth.

Our adaptive approach to tailoring and delivering any of our solutions in the virtual world.

Ready to discuss how a partnership with HPC can advance your business?