HPC partners with Permanent TSB to design, develop and deliver solutions that develop group-wide leadership capability across the bank.

Focus of our work

Leadership development

Enhanced people engagement

Building a high-performance culture

Critical conversations for all levels

Embedding group vision and values

Building a high-performance culture through trust
Designed with a fresh perspective to learning
A unique focus on practical application over theory

Permanent TSB is Ireland’s longest established Financial Services Provider and can trace its roots back to 1816. With over 2,000 staff and 1.1million customers, it is a significant provider of services to the retail market. With the launch of the Bank’s new ‘Vision and Values’ in 2017, the bank had an opportunity to build a culture of high-performance in a trusted and socially responsible way.

This would allow them to retain their most talented people, strengthen the bank commercially and grow market share. Critical to this was the ability of leaders across the organisation to engage in powerful conversations in a variety of situations including:

  • Performance Conversations
  • Coaching Conversations
  • Development Conversations
  • Career Conversations

Our Approach

Given the vast experience of people leaders in the Bank, it was critical that this programme was designed with a fresh perspective to learning.

We partnered with the team in Permanent TSB to design, develop and deliver a group-wide development offering that was designed to:

  • Raise people leadership capability across the bank
  • Elevate the quality of critical conversations for all levels of people leaders
  • Embed the group vision and values at all levels
  • Drive performance across the group

Partnering with the Permanent TSB Learning and Talent Team, we designed and delivered a development programme that included:

  • A two-day immersive “Leadership Laboratory” with an emphasis on learning through practice
  • Expert corporate role players
  • Live video analysis and peer feedback
  • Comprehensive pre and post workshop blended learning elements

Permanent TSB Programme Participant

This is the best leadership development offering I have attended over my 30-year career in Permanent TSB. I found this programme unique in its focus on practical application over theory. The opportunity to practice these skills in such a critical yet supportive environment is not something I’ve had before. It was extremely valuable and I will ensure my senior management team attend this as a priority.


Based on our experience and the latest research on evaluation and learning transfer, we create powerful insights for our clients covering participants’ mindset, confidence and their intent to transfer new capabilities back to their individual role.

The impact of this programme is already being felt across the Bank. The language of the programme has been adopted and is now in regular use, performance conversations are being held more regularly and are now more effective and there is already some evidence that its impact is being felt through the engagement surveys.


Client Impact

Virtual Delivery

When the urgent part of the crisis was being navigated, we helped individuals and teams to adapt and embrace new ways of working and thinking.

Learn more

Team Insights

Start with 'Why'

Great organisations start with ‘why’. HPC’s Kevin Hannigan explores why he believes Learning professionals need to take this approach in a post-Covid world.

Learn more

Team Insights

Changing Futures

Will “management” mean something different after the pandemic? HPC’s Justin Kinnear believes it’s already different amid a crisis that has fuelled change.

Learn more


Attention Management

HPC’s Jenny McConnell focuses on why attention management supersedes time management and explores three strategies for working through a pandemic.

Learn more

Every member of our highly experienced facilitator team has a strong operational business background that creates a cultural fit.

Our team shares our ethos of delivering insightful, adaptable and progressive solutions in partnership with our clients. Paramount.

Our team shares our ethos of delivering insightful, adaptable and progressive solutions in partnership with our clients. Paramount.

We develop flexible, creative and engaging learning solutions that drive behavioural change. We have the capability to tailor and deliver any of our solutions virtually - individual coaching, team coaching, bespoke webinars or facilitated team programmes.

Our method of delivery to the virtual world may have adapted to suit current challenges, but our powerful approach to design, learning transfer and behavioural change are still at the heart of what we do.

Our Solutions

Enabling leaders to develop an authentic leadership style, which inspires and motivates.

Building individual manager self-confidence and an ability to manage a team.

High-impact programmes that accelerate graduate development and build long-term career paths.

Developing the next generation of leaders as they make the transition to a more senior role.

Shorter programmes designed to meet specific individual and team needs across organisations.

An experienced panel of accredited coaches who support the development of individual performance.

Enabling the true power of senior teams through to achieve collective performance and growth.

Our adaptive approach to tailoring and delivering any of our solutions in the virtual world.

Ready to discuss how a partnership with HPC can advance your business?