Back to Client Impact

Permanent TSB is Ireland’s longest established Financial Services Provider and can trace its roots back to 1816.

With over 2,000 staff and 1.1million customers, the Group is a significant provider of services to the retail market. With the launch of the Bank’s new Vision and Values in 2017, the bank had an opportunity to build a culture of high-performance in a trusted and socially responsible way. This would allow them to retain their most talented people, strengthen the bank commercially and grow market share.

Critical to this was the ability of leaders across the organisation to engage in powerful conversations in a variety of situations including:

- Performance Conversations;

- Coaching Conversations;

- Development Conversations; and

- Career Conversations.


We partnered with the team in Permanent TSB to design, develop and deliver a Group-Wide development offering that was designed to:

  • Raise People Leadership Capability across the Bank;
  • Elevate the quality of critical conversations for all levels of people leaders;
  • Embed the Group Vision and Values at all levels; and
  • Drive performance across the Group.

Given the vast experience of people leaders in the Bank, it was critical that this programme was designed with a fresh perspective to learning. Partnering with the Permanent TSB Learning and Talent Team, we designed and delivered a development programme that included:

  • A two-day immersive “Leadership Laboratory” with an emphasis on learning through practice;
  • Expert Corporate Role Players;
  • Live video analysis and peer feedback; and
  • Comprehensive pre and post workshop blended learning elements.

“This is the best leadership development offering I have attended over my 30-year career in Permanent TSB. I will ensure my senior management team attend this as a priority.” “I found this programme unique in its focus on practical application over theory. The opportunity to practice these skills in such a critical yet supportive environment is not something I’ve had before. It was extremely valuable.”

Permanent TSB Programme Participants

Ready to discuss how a partnership with HPC can advance your business?